Proactively scopes the technical solution required to address customer requirements, assesses customersΓÇÖ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
Secures from customer technical staff commitments needed to ensure a dealΓÇÖs ΓÇ£technical close.ΓÇ¥
Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
Prepares relevant product documentations and solution proposals when requested by the Sales Director or Customers.
Provides coaching and professional development to team member sales associates in-order to enhance their product knowledge, technical acumen, and technical sales skills.
Provide training to customers when needed.
Conduct product demo (online/offline) to prospective clients and customers.
If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customerΓÇÖs expectation and initial proposals.
Work closely with customer & offshore teams (process transition, migration and delivery) and develop implementation strategies.
Manage existing collateral through version control and act as central repository for all collateral.
Responsible for complete sign-off with the front-end sales team on all documents to be sent to the client.